Refund policy

Last updated: August 5, 2026

We want you to feel confident trying the Ritual with your child. This policy explains our 60-Day Confidence Guarantee and how refunds, returns, and cancellations work.

60-Day Confidence Guarantee

Brown Babee products are designed to work with your child's skin over time. Most families use the Ritual consistently for several weeks before evaluating results.

If you are not satisfied for any reason, you may request a refund within 60 days of delivery.

Under our 60-Day Confidence Guarantee:

Opened products do not need to be returned.
Unopened products must be returned using the prepaid label we provide. The cost of return shipping will be deducted from your refund.
Original shipping charges are non-refundable, except in cases of damaged or incorrect orders.
Limit one satisfaction refund per customer, including subscription shipments.

Once your return is approved, your refund will be processed to your original payment method. Please allow 7 to 10 business days for the refund to appear, depending on your bank or card issuer.

To start a return, log in to your account and select "Returns," or use the order lookup link in your confirmation email. We respond to return requests within 3 business days.

Order Cancellation

Every Brown Babee product is made in small batches in a United States facility.

Orders may be canceled through your account for 60 minutes after purchase. To cancel, log in to your account and select "Cancel Order" if the option is available.

Self-service cancellation is available to customers with an account. If you checked out as a guest, email care@brownbabee.com as soon as possible and we will cancel your order if it has not yet entered processing.

If the cancellation option is no longer available, your order has already entered processing and cannot be canceled.

If you decide not to keep an item after it arrives, our 60-Day Confidence Guarantee covers you.

Multi-Benefit Care Sets

A Multi-Benefit Care set is refunded as a complete set. Individual items within a set are not eligible for refund on their own.

Opened items do not need to be sent back. Any unopened items should be returned using the prepaid label we provide.

Subscription Orders

Each subscription shipment is covered for 60 days from its delivery date, subject to the limit of one refund per customer.

If a satisfaction refund is issued on a subscription order, the subscription will be canceled.

You can skip, pause, or cancel a subscription at any time from your account. Changes must be made before your next renewal date to apply to that shipment.

To cancel a subscription, see our Subscription Policy.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, you receive the wrong product, or an item is missing from your order, email quality@brownbabee.com within 7 days of delivery.

If your order arrives damaged

Please include:

Your order number
A photo or short video of the product showing the issue
A photo of the outer shipping box if contents arrived damaged

If you receive the wrong product or an item is missing

Please include:

Your order number
A photo of everything you received, including the packing slip
A photo of the outer shipping box, including the shipping label

We will reply within 3 business days and send a replacement, the correct item, or the missing item at no cost to you. If you would prefer a refund, let us know and we will issue a full refund, including any shipping you paid. Damaged or incorrect items do not need to be returned.

Exclusions

Products received free of charge, including promotional and seeded products, are not eligible for refund.

This guarantee applies only to orders placed on brownbabee.com. Orders placed through other retailers are subject to that retailer’s return policy.

We reserve the right to deny refunds in cases of suspected misuse or abuse of this policy.