Refund policy

Last updated: October 31, 2026

We want you to feel confident trying our products. This policy explains our 60-Day Confidence Guarantee and how refunds, returns, and cancellations work.

60-Day Confidence Guarantee

Brown Babee products are designed to support the skin barrier over time with consistent use. Our 60-Day Confidence Guarantee gives you time to make them part of your daily care routine and decide whether they’re right for your family.

If you are not satisfied for any reason, you may request a refund within 60 days of delivery.

Under our 60-Day Confidence Guarantee:

Please return the products you are requesting a refund for, opened or unopened, for a full refund of their purchase price.
You are responsible for the cost of return shipping. We recommend a trackable shipping method.
Original shipping charges are non-refundable, except in cases of damaged or incorrect orders.
The 60-Day Confidence Guarantee may be used once per customer, whether for a one-time purchase or a subscription shipment. Damaged or incorrect orders do not count toward this limit.

To start a return:

Open your account in any of these ways:

Select the account icon in the top-right corner of the header, next to the shopping bag.
Select Account under Customer Care in the footer.
Type account.brownbabee.com into your browser.

Sign in with the email address you used at checkout. We’ll send you a one-time code; no password is needed.
Select your order, then select Return items.

Every return request is reviewed, and we respond within 3 business days. Once your request is approved, we’ll email you the return address and instructions. Please mail your return within 14 calendar days of approval, based on the carrier’s acceptance date, and include your order number inside the package.

Your refund will be issued to your original payment method once we receive your return. Please allow 7 to 10 business days for the refund to appear, depending on your bank or card issuer.

Order Cancellation

Every Brown Babee product is made in small batches in a United States facility.

Orders may be canceled within 60 minutes of purchase. To cancel:

Open your account using any of the options above.
Sign in with the email address you used at checkout. No account is needed in advance.
Select your order, then select Cancel order if the option is available.

If the cancellation option is no longer available, your order has already entered processing and cannot be canceled.

If you decide not to keep an item after it arrives, you may request a refund under our 60-Day Confidence Guarantee.

Multi-Benefit Care Sets

A Multi-Benefit Care set is refunded as a complete set. Individual items within a set are not eligible for refund on their own. Please return all items in the set together, opened or unopened.

Subscription Orders

Each subscription shipment is eligible for the 60-Day Confidence Guarantee, provided you have not previously used it.

If a refund is issued on a subscription order under the 60-Day Confidence Guarantee, the subscription will be canceled.

You can skip, pause, or cancel a subscription at any time from your account. Changes must be made before your next renewal date to apply to that shipment.

To cancel a subscription, see our Subscription Policy.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, you receive the wrong product, or an item is missing from your order, email quality@brownbabee.com within 7 days of delivery.

If your order arrives damaged

Please include:

Your order number
A photo or short video of the product showing the issue
A photo of the outer shipping box if contents arrived damaged

If you receive the wrong product or an item is missing

Please include:

Your order number
A photo of everything you received, including the packing slip
A photo of the outer shipping box, including the shipping label

We will reply within 3 business days and send a replacement, the correct item, or the missing item at no cost to you. If you would prefer a refund, let us know. We will refund the purchase price of the affected items and any original shipping charges you paid for the order. Damaged or incorrect items do not need to be returned.

Exclusions

Products received free of charge, including promotional and seeded products, are not eligible for refund. This guarantee applies only to orders placed on brownbabee.com. Orders placed through other retailers are subject to that retailer’s return policy.

We reserve the right to deny refunds in cases of suspected misuse or abuse of this policy.